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ORDERLINE 01743 361023

Terms and Conditions

These terms & conditions do not affect your statutory rights, however please read carefully before using the website.

www.thelighthouseshrewsbury.co.uk is the online store for The Lighthouse (Shrewsbury) Ltd, which was registered within England:

Company Registration number: 04927275.

VAT Reg No: 379594526

CONTACT DETAILS

  • Post:
    The Lighthouse, 139 Longden Coleham, Shrewsbury, Shropshire, SY3 7DN
  • Telephone:
    01743 361023
  • Email:
    sales@thelighthouseshrewsbury.co.uk

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

GOODS:

  • All products conform to British and EN standards.
  • Dimensions and wattages are given as a guide only to assist the consumer.
  • Description and finishes are given as a guide only to assist the consumer.

DELIVERY POLICY:

Please click here to view our Delivery Policy.

RETURNS POLICY:

Please click here to view our full Returns Policy

DAMAGED/FAULTY GOODS:

  • In the event that the item is damaged or faulty, please contact us within 48 hours. Please be prepared to supply images of the damaged item if applicable.
  • Faulty or damaged goods will be replaced or refunded in full.
  • We will not be liable for any costs incurred due to faulty goods or shortages such as electricians’ fees.

WARRANTY:

  • All products supplied by www.thelighthouseshrewsbury.co.uk (with the exception of light bulbs) carry our extended 3 year warranty valid from the date of purchase.
  • In the event of a fault occurring during the 3 year warranty period, the item will be repaired or replaced according to the nature of the fault.
  • A qualified electrician must install all products supplied.
  • The warranty will be void if the item is to be considered to have been fitted or used incorrectly or used for a purpose it is not intended for.

PRIVACY POLICY:

Please click here to view our full Privacy Policy

PRICING:

  • All prices are in British Pounds and are inclusive of VAT at 20% in line with current UK Legislation.
  • We reserve the right to changes prices without notice.
  • We try really hard to ensure pricing on our website is correct, but on rare occasions we may get it wrong. If the incorrect price is noticed prior to despatch, we will offer you the chance to reconfirm the order at the correct price or to cancel the order for a refund.
  • All orders for products are subject to availability and www.thelighthouseshrewsbury.co.uk reserves the right to refuse to supply to any individual or company.

PRICE MATCH GUARANTEE:

  • We aim to offer the most competitive pricing at all times, but in the unlikely event that you have found the identical product at a lower price elsewhere, we will do our very best to beat this price. 
  • Please email or call us with details of the lights required and the pricing quoted, along with the name of the retailer for verification
  • Our price match guarantee is not available retrospectively, excludes matching clearance pricing and is entirely at our discretion
  • If you are looking to place a bulk order enquiries, please contact us before purchase

PAYMENT:

  • We accept payment online, by phone or in person at our lighting shop in Shrewsbury.
  • Payment for products purchased online can be made by all major credit or debit cards. 
  • www.thelighthouseshrewsbury.co.uk uses credit/debit cards processing with Worldpay for our online transactions.
  • Payment will be taken at the time of order.

COMPLAINTS:

  • We sincerely hope that you will be delighted with your purchase and the service received. If you encounter any issues, then we will strive to resolve these quickly and courteously for you.
  • If you have any queries, please just call our friendly customer service on 01743 361023 or email sales@thelighthouseshrewsbury.co.uk and we will be happy to help.